Objectives

•  Describe the purpose of a quality management system and explain the eight principles of quality management.
• Explain the purpose, content and interrelationship of ISO9000, ISO9001, ISO9004 and ISO19011.
• Interpret requirements of ISO9001 within the context of an audit.
• Describe the roles and responsibilities of auditors and lead auditors.
• Plan and conduct an audit in accordance with ISO19011.
• Report the audit, including writing valid, factual and value-adding nonconformity reports.
• Undertake audit follow-up activities, including evaluating the effectiveness of corrective actions.

Course Outline

• Defining the purpose and structure of the ISO 9000 family of Standards and the interrelationship between ISO 9001, TQM and Good Management Practice.
• Principles of auditing, the audit cycle and the 8 Quality Management Principles
• Auditing skills and techniques:
  • Planning - use of checklists, resources and timing
  • Selection of audit teams
  • Interviewing and evaluation of information and findings
  • Observation - objective evidence
  • Evaluating the significance of nonconformities
  • Communicating and presenting audit reports
  • Corrective actions and effective follow-up programmes
  • Effective improvement - planning, monitoring and results
  • The evaluation of data collection and analysis systems, including customer satisfaction, goal achievement and process monitoring
  • Accreditation and certification activities
  • Sources of information and further development