Benjamin Franklin once said, “In this world nothing can be said to be certain, except death and taxes.” We would add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

Outline:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Anger

• The Cycle of Anger
• Understanding Fight or Flight
• Common Myths about Anger

Module Three: Do’s and Don’ts

• Unhelpful Ways of Dealing with Anger
• Helpful Ways of Dealing with Anger

Module Four: Gaining Control

• A Word of Warning
• Using Coping Thoughts
• Using Relaxation Techniques
• Blowing Off Some Steam

Module Five: Separate the People from the Problem

• Objective vs. Subjective Language
• Identifying the Problem
• Using “I” Messages

Module Six: Working on the Problem

• Using Constructive Disagreement
• Negotiation Tips
• Building Consensus
• Identifying Solutions

Module Seven: Solving the Problem

• Choosing a Solution
• Making a Plan
• Getting it Done

Module Eight: A Personal Plan

• Understanding Hot Buttons
• Identifying Your Hot Buttons
• A Personal Anger Log

Module Nine: The Triple A Approach

• Alter
• Avoid
• Accept

Module Ten: Dealing with Angry People

• Understanding the Energy Curve
• De-escalation Techniques
• When to Back Away and What to Do Next

Module Eleven: Pulling It All Together

• Process Overview
• Putting It into Action

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

For more information about this course, kindly contact us at:

[email protected](link sends e-mail)