Civility is treating people with consideration and respect. It is a simple and priceless act that can have an incredibly positive impact on someone's day. Being polite and nice and genuinely caring about your coworker's feelings will produce a happy and more productive work environment. Producing a more civil workforce will put smiles on the faces of employees and customers alike. An uncivil workplace can lead to lower moral, lower productivity, more employee turnover, and generally not a nice place to work. The list is endless as to what negative events can occur in an uncivil work environment. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job. Outline: Module 1: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: Introduction What is Uncivil Behavior? Three Reasons Why You Should be Civil Dealing with Difficult Personalities Costs and Rewards Case Study Review Questions Module Three: Effective Work Etiquette Greetings Respect Involvement Being Politically Correct Case Study Review Questions Module Four: Costs and Rewards Incivility and the Costs Civility and the Rewards Four Causes of Incivility How to Overcome It Case Study Review Questions Module Five: Conflict Resolution Collaborating Competing Compromising Accommodating Avoiding Case Study Review Questions Module Six: Getting to the Cause Examining the Root Cause Creating a Cause and Effect Diagram Forgiveness Benefits of Resolution Case Study Review Questions Module Seven: Communication Para-verbal Communication Non-Verbal Communication Listening Skills Appreciative Inquiry Case Study Review Questions Module Eight: Negotiation Three Sides to Incivility Mediation Arbitration Creative Problem Solving Case Study Review Questions Module Nine: Identifying Your Need Completing a Needs Analysis Focus Groups Observations Anonymous Surveys Case Study Review Questions Module Ten: Writing a Civility Policy Designating the Core Group Defining What is Unacceptable Behavior Defining the Consequence Writing the Policy Case Study Review Questions Module Eleven: Implementing the Policy The First Steps Training Addressing Complaints Enforcing Violators Case Study Review Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations For more information about this course, kindly contact us at: [email protected] Duration Four Days