Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Outline: Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Module Four: Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Module Five: Creating a Mutual Understanding What Do I Want? What Do They Want? What Do We Want? Module Six: Focusing on Individual and Shared Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Module Seven: Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Module Eight: Generating Options Generate, Don’t Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Module Nine: Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan Module Ten: The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Module Eleven: Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations For more information about this course, kindly contact us at: [email protected] Duration Four Days