We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Outline:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same
Thing Asking Questions
Communicating with Power
Module Three: Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond

The Four Levels of Conversation
Module Five: Moving the Conversation Along

Asking for Examples
Using Repetition
Using Summary
Questions Asking for Clarity and Completeness
Module Six: Remembering Names

Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Module Seven: Influencing Skills

Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Module Eight: Bringing People to Your Side

A Dash of Emotion
Plenty of Facts
Bringing It All Together
Module Nine: Sharing Your Opinion

Using I-Messages
Disagreeing Constructively
Building Consensus
Module Ten: Negotiation Basics

Preparation
Opening
Bargaining
Closing
Module Eleven: Making An Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

For more information about this course, kindly contact us at:

[email protected]