With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

Outline:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Module Three: Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding What This Means

Module Four: Breaking Down the Barriers

• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Module Five: Verbal Communication Skills

• Listening and Hearing; They Aren’t the Same Thing
• Asking Questions
• Communicating With Power

Module Six: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Seven: Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Module Eight: Coping with Discrimination

• Identifying If You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a Course of Action

Module Nine: Dealing with Diversity Complaints as a Person

• What to Do If You’re Involved in a Complaint
• Understanding Your Role
• Creating a Support System

Module Ten: Dealing with Diversity Complaints as a Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Module Eleven: Dealing with Diversity Complaints as an Organization

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

For more information about this course, kindly contact us at:

[email protected]