Certified Quality Auditor - CQA Exam Preparation Course.

Course Outline

Part 1: Auditing Fundamentals

• Basic Terms and Concepts
• Purpose of Audits
• Types of Quality Audits
• Audit Criteria
• Roles and Responsibilities of Audit Participants
• Ethical, Legal, and Professional Issues

Part 2: Audit Process

• Audit Preparation and Planning
• Audit Performance
• Audit Reporting
• Audit Follow-up and Closure

Part 3: Auditor Competencies

• Auditor Characteristics
• Resource Management
• Conflict Resolution
• Communication Techniques
• Interviewing Techniques
• Team Membership, Leadership, and Facilitation
• Presentation Techniques
• Verification and Validation

Part 4: Audit Program and Business Applications

• Audit Program Management
• Business Applications

Part 5: Quality Tools and Techniques

• Fundamentals Quality Tools
• Quality Improvement Tools
• Descriptive Statistics
• Sampling Methods
• Process Capability
• Qualitative and Quantitative Analysis
• Cost of Quality

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