ISO 9001: 2008 Auditor/Lead Auditor

Objectives

  • ¬†Describe the purpose of a quality management system and explain the eight principles of quality management.
  • Explain the purpose, content and interrelationship of ISO9000, ISO9001, ISO9004 and ISO19011.
  • Interpret requirements of ISO9001 within the context of an audit.
  • Describe the roles and responsibilities of auditors and lead auditors.
  • Plan and conduct an audit in accordance with ISO19011.
  • Report the audit, including writing valid, factual and value-adding nonconformity reports.
  • Undertake audit follow-up activities, including evaluating the effectiveness of corrective actions.

Course Outline

  • Defining the purpose and structure of the ISO 9000 family of Standards and the interrelationship between ISO 9001, TQM and Good Management Practice.
  • Principles of auditing, the audit cycle and the 8 Quality Management Principles
  • Auditing skills and techniques:
    • Planning - use of checklists, resources and timing
    • Selection of audit teams
    • Interviewing and evaluation of information and findings
    • Observation - objective evidence
    • Evaluating the significance of nonconformities
    • Communicating and presenting audit reports
    • Corrective actions and effective follow-up programmes
    • Effective improvement - planning, monitoring and results
    • The evaluation of data collection and analysis systems, including customer satisfaction, goal achievement and process monitoring
    • Accreditation and certification activities
    • Sources of information and further development

Duration

Five days