The objective of this course is to provide delegates with the knowledge and skills needed for the development and maintenance of the documentation necessary to ensure an effective quality management system, tailored to the specific needs of an organization.

Course Outline

• Documentation requirements of ISO 9001:2008
• The sequence and interaction of processes required by ISO 9001:2008
• Writing formats
• Process diagrams
• Procedures, work instructions, forms and quality records
• Document control system
• Quality Manual