KPI Design

After Completion of this course, attendees are expected to:

  • Have a clear understanding of the KPI management challenges and how to address them
  • Facilitate the KPI selection process and establishment of scorecards and dashboards at a functional and organizational level
  • Choose the right tools from the KPI management toolkit to maximize the impact of performance management in practice
  • Deploy and promote good practice in KPI activation, reporting and visualization
  • Provide advice and coach colleagues on the rigorous approach to establish and use KPI

Course Outline

Part 1: Process Approach

  • Process Analysis
  • Define the process boundaries
  • Construct a process flow diagram
  • Determine the Capacity of each step
  • Identify the bottleneck

Part 2: Process Flowcharting

  • What is flowchart
  • Benefits of flowchart
  • What symbols used in flowchart
  • Flowchart developing
  • Interpretation of flowcharted process

Part 3: Key Performance Indicator KPI

  • What is KPI
  • Benefits of measuring KPI
  • Designing good KPI
  • KPI typology
  • Tools for critically analyzing KPI

Part 4: Process Improvement Strategy

  • Smart goals
  • Objective program management
  • SWOT analysis
  • Introduction to PESTLE analysis tool
  • Process improvement statistical tools


Five Days